The client is a large data center organization operating multiple sites and serving a highly regulated customer base, including hyperscalers, financial institutions, and enterprise customers. Due to the nature of its services, the organization must continuously demonstrate compliance with a wide range of requirements originating from legislation, industry standards, and customer contracts.
The compliance landscape was complex and constantly evolving. In addition to multiple ISO certifications, the organization needed to address regulatory requirements such as GDPR and NIS2, as well as customer-specific contractual controls. Vendor and supply chain compliance added another layer of complexity. While individual controls were largely in place, managing oversight, consistency, and evidence across frameworks and locations had become increasingly burdensome.
The primary challenges faced by the organization included:
The organization needed a centralized approach that would allow it to remain demonstrably in control, without continuously increasing the operational burden on teams.
InControl Hub was implemented as a centralized platform to manage and align all compliance requirements in one integrated control environment.
Unified requirement management
InControl Hub enabled the organization to manage requirements originating from legislation (such as GDPR and NIS2), ISO frameworks, and client-specific obligations within a single control framework. Requirements were mapped once and reused across certifications, audits, and customer requests, significantly reducing duplication of effort.
Multi-site and multi-certification oversight
The platform provided clear oversight across multiple data center locations and certifications, allowing management to monitor compliance status, gaps, and ownership at both site and organizational level.
Vendor and supply chain compliance
Supplier requirements and third-party controls were incorporated into the same framework, enabling structured supply chain compliance management and improved visibility into vendor risks.
Self-assessments and questionnaires
Self-assessments and internal questionnaires were distributed throughout the organization via InControl Hub. This increased awareness of the control framework, clarified responsibilities, and strengthened ownership of controls among control owners and operational teams.
AI-assisted assessments
Although compliance inherently remains an effort, the built-in AI capabilities reduced the burden of assessments by suggesting responses based on existing documentation and previously approved evidence. This accelerated assessments while maintaining accountability and human validation.
This case illustrates that compliance complexity is often driven not by a lack of controls, but by a lack of structure and visibility. By consolidating regulatory, framework-based, and customer-specific requirements into a single control environment, the organization regained control over its compliance landscape without introducing unnecessary overhead.
The use of self-assessments and questionnaires played a key role in embedding compliance into daily operations, increasing both awareness and accountability. While compliance obligations remain unavoidable, the intelligent use of technology, including AI-supported assessments, significantly reduced friction and improved efficiency.
For organizations operating in highly regulated environments with multiple certifications, sites, and demanding customers, InControl Hub provided a scalable and sustainable foundation to remain demonstrably in control, today and as requirements continue to evolve.
